Nextgen's core network services are packaged with a 99.95% SLA, we operate a 24x7 Service Management Centre and maintain specialist operations staff in an extensive range of locations in all States.
Nextgen’s Service Level Agreement formalises the commitment that we make to our customers and defines the customer experience to be delivered by our operational policies, practices and tools.
Our promise is to deliver service that would be considered as an industry benchmark for excellence, and to underpin customer decisions to commit repeat and ongoing business to Nextgen Networks.
Our service commitment to you encompasses:
| Reliability: |
A standard to which you can depend on. |
| Communications: |
Timely, concise, relevant and anticipating your needs |
| Accountability: |
At all levels – issue ownership through to completion |
| Effectiveness: |
Quiet achievers – you should not notice us doing our job effectively |
| Billing Accuracy: |
We strive for accuracy, openness and rapid dispute resolution |
| Conduct: |
Always ethical and professional |
Service Level Agreement
Service Management Centre (SMC) Contact
Customer Feedback
Nextgen encourages and welcomes customer feedback.
Email:
customer.feedback@nn.com.au